According to a Norwegian estimate, SAS’ possible reimbursements due to cancelled flights amount to five billion kroner. The status of your refund request. Travel and corona. Fare difference fees may be applicable. ‘Customers on cancelled flights can transfer to an alternative flight free of charge or receive a voucher for the value of their booking online or claim a refund through our contact centre. If you have a ticket issued between 1 March and 30 September 2020 for original travel dates between 1 December 2020 and 30 April 2021, you can rebook until 30 September 2022. claim directly with sas and receive full compensation If you are entitled to compensation in accordance with the EU regulation we will compensate you as soon as possible without any hassle. © 2021 THE POINTS GUY, LLC. SAS has so far worked its way through the pile of refund requests for air travel in March, and around 700,000 customers have received money back. SAS analytics solutions transform data into intelligence, inspiring customers around the world to make bold new discoveries that drive progress. You will also be able to choose a voucher instead of cash and thereby receive twice the value of the compensation. You can even use the voucher as part-payment for booking multiple trips within its 12-months validity. You can visit KLM’s dedicated coronavirus page here. See, The best time for flexible travel plans: How I used BA’s rebooking policy to save more than £150, You can now cancel BA bookings for free even if made before pandemic, Ryanair extends change fee waiver for flights in October and November, Civil Aviation Authority reveals the best and worst airlines for COVID-19 refunds, British Airways considering using long-haul aircraft to European destinations this summer, Ryanair adds 3 new routes to Greece for summer, increases frequencies, Join us today: Enter to win a row of British Airways 747 seats on Cuppa TPG. You can visit Lufthansa’s dedicated coronavirus page here. I had a refund request confirmation that they had received my refund request on 1 Apr 2020 (from a flight originally booked in Feb to travel 20 Mar, following a conversation where they said they would refund me). Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. For new flights booked until the end of November, Ryanair is giving passengers the right to change the date of travel with no fees. I was told the refund would come through in 3-4 weeks. However, for customers who booked before 3 March, this only applies up to 31 October. You can visit SAS’ dedicated coronavirus page here. However, charges may still be incurred if the same booking class is not available when changing to different date or destination. If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. SAS: Who Dares Wins host Ant Middleton responds to backlash over coronavirus remarks ‘Mistakes happen, and we all make them. Frontier Airlines So the refund request process begins. The information, including card rates, product pricing and fees, presented in the review is accurate as of the date of the review – please check product pages for the most current information. » Do you know guys who to contact? You may still pay the fare difference if the new ticket is more expensive. This will cover journeys through until 31 August 2021. EasyJet is currently waving change fee for date and destination changes up to 14 days before travel. We may receive compensation when you click on links to those products. Most of the Scandinavian Airlines (SAS) fleet was grounded for a couple of months earlier this year ... [+] due to the coronavirus pandemic. Date changes are permitted for travel up to and including 30 June 2021. Apply the voucher code on the payment page: ©News Group Newspapers Limited in England No. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Re: SAS Airlines Refund Policy: Voucher and Cash Refund. Please note that the voucher is non-refundable. However, many airlines have implemented positive changes when it comes to travellers wanting to change flight dates, times and, in some cases, even the destination of a flight. ... Coronavirus COVID-19 SAS travel bans. Read more about redeeming your EMD voucher> Back to top . The same can be said for those who purchased a ticket from 1 May to 31 July 2020 for travel until 31 July 2021, however, these passengers are also entitled to request a voucher should they wish. Related: Civil Aviation Authority reveals the best and worst airlines for COVID-19 refunds. If your flight was cancelled, you can request a refund of your unused ticket or choose CashPoints and get an extra 20% that can be used for your next trip. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. This situation will remain under review and we will continue to provide regular updates. So, if your flights are canceled, you don’t have to accept a voucher. I have requested information on how to request the refunds as the website is only offering vouchers if I cancel. We recognize the increased uncertainty that coronavirus (COVID-19) may be causing. Charges for higher fares my apply. Editor’s note: This post is being continuously updated as new information becomes available. It was a total bargain. Aer Lingus has waived fees for changes on all bookings when made before 31 May 2021. You can visit Finnair’s dedicated coronavirus page here. The voucher is invalid for bookings paid partly or fully with EuroBonus points. SAS' kommunikation til kunderne under corona-krisen har været på kant med lovgivningen, og rejser kunderne en erstatningssag mod SAS, er der en god chance for, at de også vil vinde den. I said that if it doesn’t, I will request a credit card charge back. You can visit Air France’s dedicated coronavirus page here. Here are the latest waivers currently in place at select European airlines. Charges will also be incurred for an increase in fare from the original ticket. Most fees now won’t be charged, though a fare difference may still need to be paid, if applicable. We are experiencing higher than average wait times so we would thank customers for their patience and assure them that these entitlements will be available long after their cancelled flight has flown.’ The Copenhagen Post is the only English-language newspaper in Denmark reporting Danish news. Please view our advertising policy page for more information. “For almost three months, we have cancelled almost 800 daily flights, and this has led to many customers applying for and being entitled to compensation. Through innovative Analytics, Artificial Intelligence and Data Management software and services, SAS helps turn your data into better decisions. If your departure date is before 31 March 2021, then you can also apply for a voucher. Denmark's leading source for news in English. This exceeds Denmark’s total contribution of 4.3 billion kroner to the plan to save SAS from bankruptcy. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue. The destination cannot be changed on any booking. The Points Guy UK will not sell your email. Only one airline—Hawaiian—is offering refunds to passengers who cancel and get a voucher, then later have their flight canceled. For carriers that provided passengers future flight credits in lieu of refunds for canceled or significantly delayed flights during the COVID-19 public health crisis, the agency won’t take enforcement action as long as the airline contacts the passengers (in a timely manner) to whom it provided vouchers for said flights and lets them know that they have the option of a refund. This exceeds Denmark’s total contribution of 4.3 billion kroner to the plan to save SAS from bankruptcy. If you purchased your ticket on the Air France website or ticket off you can postpone your departure date without incurring any fees, depending on when you made your booking and the desired new travel date. This exceeds Denmark’s total contribution of 4.3 billion kroner to the plan to save SAS from bankruptcy. Customer service rep agreed to proceed with that. But we are working our way down and must make sure that everyone who is entitled to it gets their money back. The voucher had no expiry, and six years later I used it during a BA sale to buy two return tickets to New York. You can visit Virgin Atlantic’s dedicated coronavirus page here. Additional charges may be applied if there’s an increase in fare from your original ticket. This means that airline customers are now entitled to billions in compensation. If you’re thinking of accepting a voucher, check the terms and conditions, including: Det mener forbrugerjurist Heidi Højmark Helveg: - Jeg anser SAS kommunikation som vildledende. FAQ: Coronavirus. If you want to cancel, you’ll be given voucher that can be used until 31 December 2021. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. This compensation helps pay the costs associated with running our website, and does not result in any additional fees to you. The voucher is a voluntary alternative to getting the monetary refund. Editorial Note: The Points Guy UK is independent; the opinions published here are always those of the reviewer, who has final editorial approval. CDC has developed a new serology laboratory test to assist with efforts to determine how much of the U.S. population has been exposed to SARS-CoV-2, the virus that causes COVID-19. For all advertising enquiries, please contact : Copyright 1997-2020 Online Post | All Rights Reserved. Any difference in fare will be charged. The Nordic region’s second largest airline, Norwegian, also had to cancel thousands of flights due to the corona pandemic. Two RAF Chinook helicopters packed with special forces troops and medics swooped in to save a wounded SAS soldier in Syria.. Join our new commenting forum. For bookings made on or after 20 October 2020, flights can be rebooked without a fee as long as it is made more than 72 hours before the scheduled departure. Nearly 800 SAS daily flights have been cancelled during the Coronavirus Crisis. There is no information for bookings made between 30 June 2020 and 20 October 2020. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. You can visit Aer Lingus’ dedicated coronavirus page here. Ant Middleton apologised and deleted misleading clips about the coronavirus pandemic. Unfortunately, it will take significantly longer than usual, and we naturally regret that,” said John Eckhoff, SAS head of media relations for Norway. “I dare not come up with an estimate of when we are going to finish the pile. The waiver applies to new and existing bookings until further notice. Those due to fly with the airline can rebook without incurring a fee or receive a refund flight voucher. Many customers are still waiting for refunds. All Lufthansa fares can now be rebooked free of charge an unlimited number of times. A RED VENTURES COMPANY. Many of the offers that appear on this site are from companies from which The Points Guy UK receives compensation. If the price of your new ticket or paid option is lower than the value of your voucher, the residual balance will be converted into a new travel voucher, which will retain the same conditions as the original voucher (refundable, non-refundable). Jun 9, 2020, 9:57 AM. Related: Ryanair extends change fee waiver for flights in October and November. The governments of Sweden and Denmark are offering credit guarantees worth billions of kronor in an attempt to see troubled Scandinavian Airlines (SAS) through the coronavirus crisis. Please view our advertising policy page for more information. If you booked your ticket between 5 March and 30 June, you have until 30 November to change your booking without a fee to any date and time before 1 August 2021. Passengers are permitted to change their booking made between 1 April and 31 March 2021. It’s usually best to ask for a refund instead - you should contact the company you booked with and ask. Featured photo by Emanuele Cremaschi/Getty Images. That is, if you cancel a new or existing reservation, you'll get a voucher with Delta that is now usable through September 2022. For an explanation of our Advertising Policy, visit this page. You can visit Norwegian’s dedicated coronavirus page here. Yes, you can use your travel voucher for multiple transactions. Request for patience You can visit British Airways’ dedicated coronavirus page here. SAS is the leader in analytics. BA will issue vouchers for the full cost of the flight, valid up to April 2022, if a customer cancels at any point before check in. But having thousands of cancelled flights has made it difficult for the Nordic region’s largest airline to keep up with applications for a refund. Customers will be expected to pay any fare difference that there may be at the time of rebooking. If you’re offered a voucher instead of a refund. According to EU rules, aviation companies have seven days to refund customers for cancelled flights. But they must have patience,” said Eckhoff. What’s important, though, is that you own them’ Search for your new trip; note that the new trip must meet the criteria mentioned in the email for the voucher to be valid. You can visit Virgin Atlantic’s dedicated coronavirus page, I would like to subscribe to The Points Guy UK newsletter and special email promotions. Booking cancellations will adhere to the ticket rules of your original booking. This will be worked out on an individual basis. Curiosity is our code. This site does not include all credit card companies or all available credit card offers. ALL RIGHTS RESERVED. You can visit EasyJet’s dedicated coronavirus page here. The voucher can be used as payment for the entire trip, or part of it, as well as for travel extras. You can visit SAS’ dedicated coronavirus page here. It’s time to be reunited with the world. Alternatively, if you choose to cancel your booking, you can get CashPoints as a refund instead of cash or a voucher. We understand that this creates frustration and questions, and we take care of our customers as well and as quickly as possible,” said Fagernæs. Since the start of the coronavirus shut down in March, airlines around the world have had to make many changes to survive, including changes to their schedules, retiring aircraft early and, sadly, letting go of staff. Well here goes, my flights in May operated by Singapore airlines have been cancelled today. We will do everything we can to help customers affected. Tickets purchased with Avios and group reservations are not included. It's usually issued within two days and can be used for booking any trip on our website. SAS has so far worked its way through the pile of refund requests for air travel in March, and around 700,000 customers have received money back. Track COVID-19 local and global coronavirus cases with active, recoveries and death rate on the map, with daily news and video. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Bookings made between 28 May and 31 October can be changed to any date, time, origin and/or destination for free, up to 15 days before travel. The SAS: Who Dares Wins chief instructor, 39, urged his following to follow the UK government's advice as … This post will be regularly updated with new information. Changes must be made at least seven days before the departure date or just three days if your ticket was booked after 1 September. You can visit Iberia’s dedicated coronavirus page here. Vouchers are now usable through September 2022. However, if you want to change your booking, Norwegian’s current advice is to log in to My Travels to find out more information. A cancellation and full refund is possible, should that be in the fare conditions of the ticket. If you have chosen to receive a Voucher you will receive an e-mail confirmation containing a link to download your Voucher(s). You can visit Ryanair’s dedicated coronavirus page here. SAS gives you THE POWER TO KNOW®. For those who no longer wish to fly, all passengers who purchased a ticket from 1 August to 31 December for flights departing until 31 October 2021 can change their flight departure date or destination to within one year of the original flight. “We’ve had to cancel trips because of COVID-19. Related: You can now cancel BA bookings for free even if made before pandemic. Of these, approximately 30 percent have chosen to receive a voucher for another SAS trip that can be used in the next 12 months. Find out more Entry regulations for your destination. Passengers booked on a MilleMiglia award ticket can request a change of reservation or choose to reclaim their miles and receive a refund of the airport taxes. Næsten 800 daglige flyvninger er blevet aflyst under corona-krisen. Wtih 800 cancelled daily flights, SAS has already reimbursed 700,000 customers but the pending caseload is still huge. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. According to a Norwegian estimate, SAS’ possible reimbursements due to cancelled flights amount to five billion kroner. Of these, approximately 30 percent have chosen to receive a voucher for another SAS trip that can be used in the next 12 months. To download the Voucher(s), you need to enter a code. Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings The voucher provided is valid for use towards a new British Airways Holidays booking (a minimum of 7 days' notice is required for hotel … It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. This post contains references to products from one or more of our advertisers. Virgin will also be waiving some fare differences. How to use the voucher code and rebook your ticket on our site: Enter our booking platform via the link provided in your voucher email. Changes can be made to the destination and date of travel for all future bookings.