Thanks Andrew.

Neither system is perfect, but KashFlow do appear to at least care what their customers think, and the system works very well. Emailed invoices must come from my business email address not XERO. This could also apply to the remittance advice feature. You can ask your customer’s accounts payable department what they like to see as the email subject. We have a company accounts email to which all invoice issues need to be sent , individual staff create invoices BUT the company is the entity sending the invoice NOT the individual. It really doesn't look professional either. Our approach now is the best we can do to guarantee delivery. We send between 50 and 120 thousand invoice emails a day (depending on the time of year), so I would have expected more heat from other sources if this update was widely unacceptable.

This post is about retrieving your forwarding email address if you are using Xero. Is there any movement on this yet? For your protection, Xero logs out when there's no activity for more than 60 minutes. By Mark Nesbitt 17th January 2018 Support, Xero Help No Comments 0 If you’re constantly changing the wording in the emails generated by Xero (e.g. Another basic feature which is not implemented in Xero yet. You will get to choose. You invite the accounts@...com user into the ledger with standard rights, and then when you want to send invoices you log in as this user. It's a competitive market and hiring good people is a challenge for everyone, even Xero. Hi - I appreciate the solution we have delivered isn't what some of you on this thread want, and we are listening. “Xero” is a trademark of Xero Limited.Email Settings allows you to specify the display name and reply-to address when you send emails from Xero accounting software.

a template to send when an invoice is overdue).You can also add new templates – e.g. They think its bogus. I am not a current Xero customer but I came here to understand why emails from multiple customers are coming from the same email address. I know I gave good feedback when it was launched because you didn't happen to mention the bit about changing the email address, Six weeks later I happened to copy an email to myself and that's when I found out about the change to message-service@. All emails go out via the personal email address of the currently logged in user. I requested this over a year ago!!! Cant even have a reasonable discussion with guys like Andrew Tokeley. Hi James I appreciate your willingness to help and there is a burgeoning Xero add-on industry out there but my view on add-ons is they should extend the functionality not provide sticking plasters for gaps Xero can't be bothered to fill. Dear Mr Xero... please let us know what it takes to get action around here? a template to send when an invoice is overdue). @Troy - good question.

@Scott - I guess calling for them to be sacked is taking it a bit far, but I have known people to get the sack for less. If you receive an invoice in your inbox, just forward it directly to your unique Xero email forwarding address and it will show directly in file manager. Also some peoples emails are ending up in spam as mentioned earlier in this thread, so there is that to consider too. If you followed the instructions above, you should be in the main Invoices screen. Image is important, but also when someone is seaching for the invoice they know currently to search for accounts@. I also agree this is a great feature but I HATE the way this was implemented! Xero Marketplace - eCommerce

Once you are happy with everything in the pop-up box, press the Once the email has been sent and you have returned to the main The second way to email a sales invoice to a customer is to do it from inside the invoice template. @Tania - apologies for this. Please unmark this issue as completed. How do I change it to mine. I can see that there is some frustration about this by Xero customers. xero has so many basic functions MISSING !!! We are in the same situation.

what is going on ? Skip to collection list Skip to video grid. If I can send from my address now, what difference would another address be?

Intro to Xero: small business accounting software This is a HUGE deal breaker.

Select any status tab. This is not what has been delivered

@Philip.

These days it is customary to email sales invoices to customers and in Xero, they can be emailed from a few different places. We are watching, reading and waiting for a decent response and for a fix. What a shame it has to come to this. After all, I am sure you don't really want to be worrying about email servers. A bookkeeper working from home for many of my clients. Currently loaded videos are 1 through 15 of 50 total videos.Currently loaded videos are 1 through 15 of 50 total videos. Add me to the list of votes to fix please!!!

@Andrew - thanks for checking me out on LinkedIn. I've only just realised this week that this change was implemented. However, in email settings, if you select a specific email address (e.g. Are you listening Xero dev team? Just how long is this going to take to put it right? We have had so many clients delete invoices because they think it is spam.

But the problem already exists when invoices are sent with a "From:" containing the logged in user's email address: Xero's servers don't have relay "permission" to send from the user's email address either, so allowing users to send invoices from an addres other than their user address is no more of a problem. Really need this to be working soon.. very frustrating that this function is not yet operational in Xero. That is if the email has been approved by the administrator Popular features that will change your life Enjoy accounting software with all the time-saving tools you need to grow your business. @Chris - sorry that I haven't been clearer and that you feel like I'm palming you off. @Chris - yep, you're not alone. More than just the ability to nominate the email address a Xero-generated email comes from, I'd like to set a reply to address as well.

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