Sell. “Especially because people have no idea if they'll even be able to use the coupons -- we don't know what the next 12 months are going to look like. My listings. My tickets.

My sales. Ticket buyers and sellers say StubHub owes them after widespread event cancellations . Menu account. If you do not want to go to an event, you can easily Unfortunately, we cannot give you a coupon or refund if the event is not canceled.

Given the number of event cancelations resulting from the Coronavirus, we are working together with our sellers and buyers to provide solutions for our community.

Through this action, we hope to provide people some small bit of relief during this uncertain time.” ... For a buyers and sellers, there’s the waiting game on whether an event is canceled or just postponed. “We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote in the email. However, many airlines, car rental companies, and hotels are helping customers due to the Coronavirus. When the NHL announced on March 12 the season had been suspended due to the spread of the coronavirus, McMillan asked StubHub to refund his money.McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub’s money back guarantee policy and that he is all but certain the game will eventually be canceled. Sell tickets. Updated April 10. We are providing customers of canceled events a coupon valued at 120% of their original order. It isn't valid for events in a different currency. Sell tickets. StubHub's president: How the coronavirus is impacting events Print. Buy and sell sports tickets, concert tickets, theatre tickets and Broadway tickets on StubHub! The new policy stated customers would be offered a 120% credit for canceled purchases as a “thank you for remaining patient in a very challenging period.”The March 30 email went on to state that 70% of customers had already chosen that option and that StubHub would now be using the coupon alternative as its “standard policy for canceled events, with refunds available in jurisdictions where they are required.”According to McMillan's complaint, neither he nor other StubHub customers were informed of or agreed to this new policy.“Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers,” the complaint states.“Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong,” Coulson says. If the event is not canceled, unfortunately we cannot give you a coupon or refund.

StubHub - Where Fans Buy & Sell Tickets. A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money he spent on a suspended NHL game.According to his complaint, McMillan says he purchased two $120 tickets on StubHub in early March to attend an NHL game between the Winnipeg Jets and the Minnesota Wild. My tickets. Amid the coronavirus pandemic, StubHub changed its refund policy. It will be available in your account immediately after StubHub announces the cancellation (see list of major canceled events You can use your coupon for events in the same currency it was issued in.

... Prices are set by sellers and may be above face value.

Contact the original ticket company for a ticket refund.You don’t need to do anything. Sign in. The original ticket company will contact us with event details.

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