";s:4:"text";s:6617:" The restaurants were closed one by one without any notification from the hotel, no entertainment and only one bar which was not manned. Sitting on a stunning private beach next to breathtaking clear waters, you can relax in upscale ambiance and enjoy the relaxing effect of the soft trade winds.
What should have been a fabulous holiday was nothing short of a shambles. Prices are calculated as of 03/08/2020 based on a check-in date of 16/08/2020. This was only the start by the end of our 9night stay we had a limited menu and 1 restaurant open. A lovely walk on the beach and if we weren't so lazy we would have ventured up to the lookout point!!! This was an ongoing trait, one or two of our "butlers" would be out sick at a time and no one would be available to us to help book reservations or do much of anything to help us. The jerk chicken at the DC beach bar was amazing!
See 1,015 traveller reviews, 1,350 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. Is parking available at Royalton Antigua Resort And Spa – All Inclusive?What are some restaurants close to Royalton Antigua Resort And Spa – All Inclusive?Conveniently located restaurants include Stella Ristorante, The Cove Restaurant at The Blue Waters Resort, and Fred's Belgian Waffles and Ice Cream.Are there opportunities to exercise at Royalton Antigua Resort And Spa – All Inclusive?Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.Does Royalton Antigua Resort And Spa – All Inclusive have an airport shuttle?Yes, Royalton Antigua Resort And Spa – All Inclusive offers an airport shuttle for guests. The check-in time at the hotel wasn't until 3pm. It didn't matter how much you tipped, didn't tip, smiled, or didn't smile, everyone there had terrible customer service. On the plus side food is amazing & plenty of choice lovely beach but need to remove some beds (to crowded) (watch for jellies)We arrived at the hotel in the evening of Thursday 12 March and first impressions were good. The reason we chose this hotel was because we have been to the Royalton in St Lucia (which was run far better the this one) and really enjoyed it. Our luggage got lost when we arrived and after numerous trips back and forth to reception finally they were located! We asked for our sheets to be switched and they would just come and remake our same dirty bed. A difference of opinion with the reception manager and her poor attitude, saw us upgrade just to get a room without an interconnecting door even though previously emailing requesting this then being told I hadn't emailed was not the best start! We arrived at our resort at 2pm, the front desk took our luggage and lead us to the "Diamond Club" exclusive check-in. They wouldn't give us our luggage just kept saying "oh, your room will be ready soon".
Water coming through ceilings and flooding certain areas. The butlers again weren't all that great. We upgraded to Diamond Club although our swim up room didn't get much sun so we didn't spend much time in it. Even on the last day the hot water in the hotel was turned off preventing us from showering before we left for home but after a heated discussion with a manager of sorts it was turned back on. On the day they would chose which restaurant it would be and would notify us. Timing wasn't always on, one night we waited almost an hour later but its holiday, it didn't matter!! Completely disappointed and disgusted by the way these issues were handle and the management in the hotel couldn’t not even apologise for the staff or their behaviour. Are there any historical sites close to Royalton Antigua Resort And Spa – All Inclusive?Many travelers enjoy visiting Fort Barrington (0.4 miles) and Fort James (1.5 miles). Would not recommend this hotel to anyone the staffs behaviour was disgraceful. You can be surrounded by fish in the sea, it was nice and clear. So, after being told that the room we booked was not available, we sat for about 20 minutes waiting for our room. So they directed us to grab some lunch at their buffet. The children’s pool was switched off and sun beds and umbrellas packed away with 4 days still left to stay. Book your Royalton Antigua Resort And Spa vacation package through Sunwing.ca – Vacation Better.
The management team could never be found to voice concerns to, in which case to my mind should be replaced. The world-class restaurants and bars at Royalton Antigua include: Terrible service, horrible food and that the upgrade to "Diamond Club" was a joke.