";s:4:"text";s:4394:" I just got my Ventra card wit $5 value in the mail. You will not be able to pay fares with it or add value at any of the vending machines.Call the Ventra customer service number and load it over the phone using a credit card. I garnered a negative balance last month after paying for more transit rides than the card balance. We’re talking five, ten minutes of me just staring at the loading screen with no result, so I keep having to load my funds in the browser which slows me down. They originally automatically sent a replacement card when I reported it lost in the app but I hadn't updated my address so they deactivated the new card and transferred the balance instead. There are machines at all of the subway stops as well as at the airport. And there are retail merchants as well, they are listed on the CTA website I believe.Did you read the instructions that came with your card?There are instructions to "activate" the card after it comes in the mail. So Monday morning I know I have to add even more because I’m in negatives from Friday. So I originally added $5 on Friday and after getting on the train I seen it said my working card was in negatives and I thought how is this possible? • Instantly load value or passes to your Ventra Card's transit account. This app is available only on the App Store for iPhone.Ride CTA, Metra & Pace with Ventra: Manage your fares, buy Metra mobile tickets, get arrivals.There was absolutely no thought made into the creation of this horrible app. I don't want to use auto reload.Then click on "Add Value" as shown in this picture:Then click on the value you wish to add, as shown in this picture:And then click on "Next Step" at the bottom of the page.When I login into my account I get this message: There are no Transit Accounts registered!Just reloaded it when you get here at one of the machines or call Ventra to resolve.Yes it is easy to reload here. Took me a week and a half to reach somebody because their customer service hours on the phone are a 8-5 when everyone is at work with nobody on the weekends. I just added $5. The FAQ;s refer to first reporting the card as lost/stolen, and getting a new card either through the mail or visiting the service center on Lake St. I cannot find an online option how to do it. Create an account before you buy. But again, they’re stored on your device, so if you upgrade your device, wipe it, or do anything outside of turn it on you have to call customer support to retrieve your tickets. Why!? Or at least I used to say that, because all the issues I just listed happened when I had my old iPhone 8. I think to myself, so I go and check the app again. Now it’s showing the $5 I put in on Friday went to the correct card and the $15 went into the other. That is what I do myself, just add money from time to time. Answer 1 of 10: I just got my Ventra card wit $5 value in the mail. The app never shows your correct balance unless you refresh, so sometimes I don’t know I don’t have enough funds until I try tapping on the bus and embarrassingly can’t get on. This time I make sure I’m on the correct card and add $15. This is when I realized the stupid app moved my funds from one card to the other. By the time they got back to the email I had sent, I had already dug out the spare card that my money was wrongly sent to and just spent the money I had put on the other card so there was nothing to switch over. Ventra Chicago July 15 at 8:05 AM Continue to use caution as # Chicago reopens more in Phase 4, but in ... the need for essential travel, you can count on # Ventra to get you there and back safely. It doesn't indicate whether you can buy the card elsewhere and transfer the balance though. Yes. First tickets are stored on your device, but you still need a connection to their servers to use those tickets. how?? It shows it it the right place so I go ahead and scan my Ventra and get on the train. Their staff is really nice (typically neat southern accents...call center must be somewhere in the south).This topic has been closed to new posts due to inactivity. "The CTA is paid fully and immediately for each trip taken. With the Ventra app, you can: • Check your balance and available passes in your Ventra Card's transit account. Tips for using Metra mobile tickets. Since we will spend 3 days in Chicago I want to add $5-$10 more to the card. ";s:7:"keyword";s:19:"ventra card balance";s:5:"links";s:6942:"Loyalty Advocate Atlassian,
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